Order Cancellation Policy
Confirmed custom order deposits for Axles and Trailers are not refundable.
We understand that there are times when you must cancel an order for a custom trailer or axle that has been placed, however once the trailer or axle has been confirmed with the manufacturer, it will be built regardless of the reason for cancellation.
Custom order trailers typically include options that are not easily sold to another customer and as a result, any cancellation of a custom ordered trailer will result in a fee that is equal to the Deposit Amount. Trailers Unlimited/BendTrailers.com has a general policy of requiring a minimum of 20% of the trailer price as a deposit, however most manufacturers require a 50% non-refundable deposit or more when building extremely custom trailers such as Living Quarter Trailers and Concession Trailers. In most cases these deposits are paid to the manufacture by Trailers Unlimited when your order is confirmed. Even if the deposit is not transferred to the manufacturer at the time of the order confirmation, Trailers Unlimited will be required by the manufacturer to pay for the custom ordered trailer once it is confirmed.
Custom order axles are built to the specifications you require and rarely are reusable on other trailers. If your order an axle online through our store you are accepting responsibility for the specifications that you have requested.
No Cancellation Due to Manufacturing Delays
Deposits will not be refunded due to production delays.
Lead times for manufacturing vary significantly by each manufacture and may be affected by customizations and seasonal volume. We will do our best and the manufacturers will do their best to inform you of an estimated delivery time prior to accepting your order. Keep in mind that this is an estimate and unfortunately we do not control the manufacturers ability to meet this estimate. For example, in 2015, some manufacturers were so overwhelmed with orders that production lead times swelled to as much as 5 months for some of the most basic landscape and dump trailers. In another case, one of our enclosed traler manufacturers delayed the production of a cargo trailer for 3 weeks that included pewter as a color choice as a result of a shortage at the aluminum manufacturer. We will do our best to keep you informed of any delays and of course you are welcome to check on the status of any order at any time.
Regardless of delays that are beyond our control in production we cannot cancel any custom ordered trailers that have been confirmed with the manufacturer. Once a trailer has been confirmed with the manufacture, the wheels of production will go into motion. A production plan is generated, custom components (if not typically inventoried) are ordered, and time is allocated to the production of the trailer.
While we strive to maintain the site with the most current data and pricing, item specifications and pricing are subject to change without notice. Our site contains several moving parts in order to quote trailer pricing and in some cases certain options may fail to calculate when selected. In such cases, these options prices will be added to the price prior to confirming your trailer order. Errors in content or pricing may occur which could result in the cancellation of orders rather than fulfillment. We reserve the right to refuse to fulfill any order placed for any reason. In such cases, customers will receive a full refund if the order has been prepaid.